Privacy Policy

Who we are

This policy explains how Greystone Kitchens (“Greystone,” “we,” “us”) collects and uses information through greystonekitchens.com and when you contact us. Our office is at 9456 Philips Highway, Suite 9, Jacksonville, FL 32256, and you can reach us at 904-213-9100.

We do not sell your personal information.

Information we collect

Information you give us

• Consultation and contact requests: your name, email, phone number, ZIP code and the details you share about your project.
• Vendor inquiries: your name, company, email, phone, website, message and any file you attach, such as a catalog.
• Job applications: your name, email, phone, the position you are interested in, your message and your resume.
• Calls, emails and texts: whatever you choose to share when you contact us directly.

Information collected automatically

When you visit the site, our service providers collect standard technical information such as your IP address, browser and device type, pages viewed, how you arrived at the site and actions such as submitting a form or tapping our phone number. This is collected with cookies and similar technologies.

How we use it

• To respond to you, schedule your design consultation and prepare estimates.
• To plan, manage and complete your project, and to provide warranty service.
• To review vendor inquiries and job applications.
• To understand how the site is used and improve it.
• To measure and improve our advertising.
• To keep the site secure and prevent spam and fraud.
• To comply with legal obligations.

If you give us your phone number, we may call you about your project. If you would rather we not call, tell us and we will stop.

Services we use

• Google Analytics and Google Site Kit help us understand site traffic.
• Google Ads measures how our ads perform.
• Google reCAPTCHA protects our forms from spam.
• Google reviews are displayed on our site through a third-party widget.
• Website hosting and email providers store the site and deliver form submissions to our team.

These providers process information on our behalf and under their own privacy policies, such as Google’s Privacy Policy.

When we share information

We share information only as needed to run our business:

• With the service providers listed above.
• With designers, installers, suppliers and subcontractors working on your project, limited to what they need to do their part.
• When the law requires it, or to protect our rights, property or safety.

Our financing partners operate their own application websites. Information you submit there is governed by their privacy policies, not this one.

Your choices

• Cookies: you can block or delete cookies in your browser settings. The site will still work.
• Google Analytics: you can opt out with the Google Analytics opt-out browser add-on.
• Ads: you can manage ad personalization at Google Ad Settings.
• Your information: you can ask us what information we have about you, ask us to correct it, or ask us to delete it where we are not required to keep it. Call 904-213-9100 or use our contact page.

How long we keep it

We keep customer and project records for as long as needed to complete your project, honor warranties and meet legal, tax and accounting requirements. We keep inquiries, vendor submissions and applications only as long as they are useful for the purpose they were sent.

Security

We use reasonable safeguards to protect your information. No website or email system is completely secure, so please do not send sensitive information such as Social Security or bank account numbers through our forms.

Children

Our site is not directed to children under 13, and we do not knowingly collect their information.

Other websites

Our site links to other websites, such as social media, financing partners and review sites. We are not responsible for their privacy practices.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it last changed.

Contact us

Questions about this policy? Call 904-213-9100, write to us at 9456 Philips Highway, Suite 9, Jacksonville, FL 32256, or use our contact page.